AI-powered assistants, such as Microsoft 365 Copilot, are designed to help individuals work more efficiently and effectively. They serve as personalized support systems embedded in everyday tools, assisting users in making better decisions, staying focused, and reducing busy work. For example, a salesperson can use Copilot to quickly summarize communications and draft follow-up emails, allowing them to focus on more strategic tasks.

AI agents act like digital coworkers that automate and manage business processes. Unlike AI assistants, which primarily help individuals with tasks, agents can handle complex, multistep workflows independently or alongside people. They coordinate tasks across various applications and systems, driving efficiency and enabling organizations to rethink how work gets done.

Customization in AI solutions is crucial for enhancing efficiency and gaining a competitive edge. According to a recent MIT Technology Review Insights study, 50% of business leaders prioritize custom AI for better user experiences and operational efficiency. Custom solutions allow organizations to tailor AI to their specific needs, ensuring that the technology aligns with their unique workflows and challenges.