When Capita sought solutions for empowering workforce productivity and improving efficiency at scale, it turned to Microsoft 365 Copilot Agents for tools to reduce repetitive work and increase cross-team innovation. This customer story, "Capita empowers its employees to innovate using Copilot Agents," shows how AI agents helped Capita transform employee experience and amplify business outcomes. Read the story, then contact NCS IT Ltd to discuss how AI agents can support your goals.
What is Microsoft 365 Copilot?
Microsoft 365 Copilot is an enterprise AI assistant integrated into Microsoft 365 applications. Capita is using this tool to enhance productivity and empower employees across the organization. By adopting Copilot, Capita has saved approximately 9,000 employee hours per month and improved the overall employee experience.
How has Copilot impacted employee experience?
Since implementing Microsoft 365 Copilot, employees at Capita have reported significant improvements in their work efficiency and confidence. The tool has helped streamline workflows, enabling employees to create documents and manage meetings more effectively. Additionally, it has fostered inclusivity by assisting employees with disabilities and neurodiverse needs, allowing them to complete tasks more accurately and with less pressure.
Copilot Agents are 'no code' tools within Microsoft 365 Copilot that allow non-technical users to build automated processes and workflows. At Capita, these agents, such as the AskMeAnything (AMA) tool, help employees navigate the company's SharePoint knowledge base more efficiently. Over 169 employee-built agents are currently in use, demonstrating how the platform democratizes AI and encourages innovation among staff.
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