Driving innovation at scale is challenging when employees lose time to manual work and disconnected systems. This customer story shows how Capita used Microsoft 365 Copilot Agents to empower employees across the business, improve efficiency, and support more inclusive ways of working. Read the story to see how Copilot Agents helped save 9,000 employee hours per month, then contact NCS IT Ltd to discuss how similar outcomes could apply to your organisation.
What is Microsoft 365 Copilot?
Microsoft 365 Copilot is an enterprise AI assistant integrated into Microsoft 365 applications. At Capita, it is being used to enhance productivity and empower employees by streamlining complex business processes. The tool has helped save approximately 9,000 employee hours per month and has improved the overall employee experience.
How has Copilot impacted employee productivity?
Since implementing Microsoft 365 Copilot, Capita has reported significant gains in productivity, saving around 9,000 employee hours each month. Employees have been able to create more accurate documents and conduct more efficient meetings, which has contributed to a more inclusive and effective work environment.
What role does AI play in Capita's strategy?
AI is a central component of Capita's strategy. The company aims to embed AI into all aspects of its operations, using tools like Microsoft 365 Copilot to streamline processes and improve outcomes for clients. Capita plans to expand its use of Copilot and develop more AI-driven solutions by the end of 2025, reflecting its commitment to leveraging technology for growth and efficiency.
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