Many organisations want AI to improve productivity, but struggle to connect technology investments to real-world outcomes. This customer story shows how The Salvation Army UK and Ireland modernised employee workflows with Microsoft 365 Copilot to help staff spend less time on manual work and more time supporting communities. Read this story to get a practical example of how Copilot can streamline everyday tasks at scale while supporting mission-driven goals. When you're ready, connect with NCS IT Ltd to talk about applying similar approaches in their own environment.