When Capita sought solutions for empowering workforce productivity and improving efficiency at scale, it turned to Microsoft 365 Copilot Agents for tools to reduce repetitive work and increase cross-team innovation. This customer story, "Capita empowers its employees to innovate using Copilot Agents," shows how AI agents helped Capita transform employee experience and amplify business outcomes. Read the story, then contact NCS IT Ltd to discuss how AI agents can support your goals.
What is Microsoft 365 Copilot?
Microsoft 365 Copilot is an enterprise AI assistant integrated into Microsoft 365 applications. At Capita, it is being used to enhance productivity and empower employees by streamlining complex business processes. The tool has helped save approximately 9,000 employee hours each month, improving efficiency and the overall employee experience.
How has Copilot impacted employee experience?
The adoption of Microsoft 365 Copilot has significantly transformed the employee experience at Capita by making tasks easier and more efficient. Features like text suggestions and transcription in Microsoft Teams have allowed employees to create documents and conduct meetings more effectively. Additionally, it has fostered inclusivity by supporting employees with disabilities and neurodiverse needs, helping them work more confidently and efficiently.
Copilot Agents are no-code tools within Microsoft 365 Copilot that enable non-technical users to build automated processes and workflows. At Capita, these agents, such as the AskMeAnything (AMA) tool, help employees navigate the company's SharePoint knowledge base more efficiently. Over 169 employee-built agents are currently in use, demonstrating how these tools democratize AI and empower employees to create their own solutions.
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